Frequently Asked Questions
Answers to the questions families ask us most about arranging elderly and live-in home care in the UK. If your question is not covered here, our team is always happy to help.
Arranging Care
How do I arrange care services?
Getting started is simple. Call us on +44 7984 885069, email info@superbcare.co.uk, or complete our online contact form. A care coordinator will talk through your situation, arrange a free, no-obligation home assessment, and build a personalised care plan around your loved one’s needs, routines, and preferences.
How quickly can care start?
For urgent needs we can often have a carer in place within 24 to 48 hours. Most care packages are fully set up within three to seven days, depending on the complexity of the care needs, the type of care required, and carer availability in your area.
What happens during the initial assessment?
A care coordinator visits your home to meet your loved one, discuss their needs and preferences, review their medical history and daily routine, and complete a safety check of the home. The visit usually takes one to two hours, carries no obligation, and results in a detailed, written care plan.
Can my loved one choose their own carer?
Yes. We carefully match carers based on personality, interests, skills, and care needs. After the assessment we introduce a carer for a trial period, and if the match is not right we will arrange a suitable alternative at no extra charge.
Costs & Funding
How much does home care cost?
Costs depend on the number of hours and the type of care you need, so we provide a clear, written quote before care begins. There are no hidden fees. Depending on your circumstances, you may be eligible for local authority funding, NHS Continuing Healthcare, or benefits such as Attendance Allowance.
Do you help with funding and benefits?
Yes. We guide families through the options, including means-tested local authority support, NHS Continuing Healthcare, Attendance Allowance, and direct payments, and we can explain what evidence you will need when applying.
Is there a minimum contract or commitment?
There are no long-term contracts. Live-in care typically has a two-week minimum to allow for proper carer matching and settling in, and hourly visiting care is fully flexible. After the initial period, care can be adjusted or paused with two weeks’ notice.
Carers & Standards
Are your caregivers trained and background checked?
All of our caregivers are DBS checked and fully trained in moving and handling, medication management, safeguarding adults, infection control, first aid, and dementia awareness. They also receive ongoing professional development, and our work is regularly supervised and reviewed.
What happens if our regular carer is unavailable?
We operate a 24/7 on-call service and hold a team of backup carers, so if your regular carer is unwell or on leave, a familiar replacement is arranged quickly and your care plan and routines are maintained.
How do you monitor the quality of care?
Every care package has a named point of contact. We carry out scheduled care plan reviews, spot checks, and check-ins with families, and we update the care plan whenever needs change so that standards stay consistently high.
Services & Suitability
What care services do you provide?
We provide live-in care, elderly care, dementia and Alzheimer’s care, palliative and end-of-life care, respite care for family carers, and companion care. Each service is delivered at home and tailored to the individual.
Can you care for specific conditions such as dementia or Parkinson’s?
Yes. Our carers receive specialist training in conditions including dementia, Alzheimer’s, Parkinson’s, stroke recovery, and mobility difficulties, and we work alongside GPs, district nurses, and other healthcare professionals where needed.
Which areas do you cover?
We are based in Windsor, Berkshire, and provide care across the surrounding area including London, Reading, Guildford, Maidenhead, and Slough. Please contact us to discuss availability for other parts of the UK.
Family & Practicalities
What if my loved one refuses care?
Resistance is common, especially at the beginning. Our carers are trained in gentle engagement, building trust, and working at the person’s own pace. We usually start with simple, non-invasive tasks and involve family members, allowing confidence to grow gradually.
Can family members stay involved in the care?
Absolutely. Families are welcome to be as involved as they wish. We keep you updated, welcome your feedback, and include you in care plan reviews so that everyone is working towards the same goals.
Do you provide care for people living alone or as a couple?
Yes. We support people who live alone as well as couples who wish to stay together at home. A single carer can often support both partners, which can be more cost-effective than separate arrangements.
Still have a question?
Speak with a care expert for free, no-obligation advice about the right care for your loved one.